“How Jeff Bezos Turned Narrative into Amazon’s Competitive Advantage” should be mandatory reading for anyone in nonprofit and public agencies, because narrative is probably more important for nonprofits than conventional businesses; conventional businesses can succeed by pointing to product-market fit, but nonprofits typically don’t have that metric. Nonprofits have to get their stories out in other ways than profit-loss statements or sales.
Bezos is Amazon’s chief writing evangelist, and his advocacy for the art of long-form writing as a motivational tool and idea-generation technique has been ordering how people think and work at Amazon for the last two decades—most importantly, in how the company creates new ideas, how it shares them, and how it gets support for them from the wider world.
New ideas often emerge from writing—virtually everyone who has ever written anything substantive understands this, yet it remains misunderstood among non-writers. Want to generate new ideas? Require writing. And no, “Powerpoint” does not count:
“The reason writing a good 4 page memo is harder than ‘writing’ a 20 page powerpoint is because the narrative structure of a good memo forces better thought and better understanding of what’s more important than what, and how things are related,” he writes, “Powerpoint-style presentations somehow give permission to gloss over ideas, flatten out any sense of relative importance, and ignore the interconnectedness of ideas.”
I’m not totally anti-Powerpoint—I have seen books about how to do it well—but Powerpoint does not substitute for narrative (in most cases). Most people doing Powerpoint have not read Edward Tufte or adequately thought through their rationale for choosing Powerpoint over some other communications genre, like the memo. The other day I did an online grant-writing training session for the state of California for 400 people, and the guy organizing it expected me to do a Powerpoint. I said that using a Powerpoint presentation to teach writing is largely useless (he seemed surprised). Instead, I did a screencast, using a text editor as my main window, in which I solicited project ideas and RFPs germane to the viewers. I picked a couple and began working through the major parts of a typical proposal, showing how I would construct an abstract using the 5Ws and H, and then how I would use those answers to begin fleshing out typical narrative sections in the proposal. Because it was screencast, participants can re-watch sections they find useful. I think having a text document and working with actual sentences is much closer to the real writing process than babbling on about a prepared set of slides with bullet points. The talk was less polished than it would have been if I’d prepared it in advance, but writing is inherently messy and I wanted to deliberately show its messiness. There is no way to avoid this messiness; it’s part of the writing process on a perceptual level. It seems linked to speech and to consciousness itself.
To return to the written narrative point, written narrative also allows the correct tension between individual creativity and group feedback, in a way that brainstorming sessions don’t, as the article explains. Most human endeavors involving group activity require some tension between the individual acting and thinking alone versus being part of a pair or larger group acting in concert. If you are always alone, you lose the advantage of another mind at work. If you are always in a group, you lack the solitude necessary for thinking and never get other people out of your head. Ideal environments typically include some “closed door” space and some “open door” serendipitous interaction. Written narrative usually allows for both.
Nonprofit and public agencies that can’t or won’t produce coherent written documents are not going to be as successful as those that do. They aren’t going to ensure key stakeholders understand their purpose and they’re not going to be able to execute as effectively. That’s not just true in grant writing terms; it’s true in organizational terms. Reading remains at present, the fastest way to transmit information. If you’re not hiring people who can produce good stuff for reading, you’re not effectively generating and using information within your organization.