Tag Archives: case management

Wraparound supportive services and Zuckerberg’s school reform donations

This is one of series of technical posts that explain key grant writing concepts. Today’s lesson concerns the concept of wraparound supportive services, which we include in every human services grant proposal we write—as we first wrote about in “Sign Me Up for Wraparound Supportive Services, But First Tell Me What Those Are.”

I was reminded of the importance of wraparound supportive services because of Dale Russakoff’s book The Prize, which is reviewed in today’s New York Times Sunday Book Review by Alex Kotlowitz. The Prize details the attempt of politicians (Cory Booker and Chris Christy) to turn the incredibly bad Jersey City public school system around over the past five years, largely using a $100 million donation from Facebook founder Mark Zuckerberg. It seems that Mr. Zuckerberg’s huge donation was ineffective:

When Zuckerberg declared his grant, the agenda was pretty clear: Turn the Newark schools around in five years and make it a national model. But from the get-go, there seemed little agreement as to how best to proceed. More than anything, Christie wanted to break the hold of the entrenched teachers’ unions. Booker wanted more charter schools. Zuckerberg wanted to raise the status of teachers and to reward teaching that improved students’ performance . . . “I’m not giving anything away by telling you that this bold effort in Newark falls far short of success.”

While I haven’t read the book, the review illustrates the naivety of new tech billionaire philanthropists regarding how public agencies and nonprofits actually work, as I wrote about before with respect to Sean Parker’s new foundation. More interestingly, the NYT review ends by telling us that Zuckerberg is doubling down on his public school reform efforts by giving $120 million to “high poverty” schools in the San Francisco Bay Area, despite the apparent fiasco in Jersey City. I’ll give him props for persistence, particularly when I read this at the end of the review:

This time, though, they declared their intent to include parents and teachers in the planning process. But more to the point, a key component to their grants includes building “a web of support for students,” everything from medical to mental health care. Zuckerberg came to recognize that school reform alone isn’t enough, that if we’re going to make a difference in the classroom, we also need to make a difference in the lives of these children, many of whom struggle against the debilitating effects of poverty and trauma. Here is where this story ends — but also where the next story begins.

To a grant writer, Zuckerberg’s insight about a “web of support for students” and Kotlowitz’s breathless look to the future illustrate that neither knows much about public education in Title I schools, which is how the US Department of Education, as well as state and local education agencies, designate “high poverty schools.” The feds have been giving boatloads of extra money to Title I schools since 1965, with no more obvious success than Zuckerberg experienced in Jersey City. Most Title I schools already offer variations on the kind of “web of support” that Zuckerberg is planning for targeted Bay Area schools. In addition, an army of nonprofit human services providers in the Bay Area do exactly the same thing for at-risk youth. We’ve worked for many of them. These nonprofits will certainly be interested in grants from the Zuckerberg donation to provide yet more wraparound supportive services.

Wraparound supportive services for at-risk low-income students is not an innovation. Also, referral for wraparound supportive services is usually required in most federal RFPs and foundation guidelines. But what are wraparound supportive services?

They’re any kind of helper services other than the primary service proposed for funding with the grant. For example, in a youth job training proposal, one would propose a wraparound supportive service of referral for substance abuse treatment, while in a youth substance abuse treatment proposal, one would propose a wraparound supportive service of job training.

The basic idea is that all targeted populations for any human services grant proposal face a panoply of problems beyond the specific issue at hand—a 16-year-old high-school student at risk of dropping out probably has substance abuse issues, involvement in the juvenile justice system, no job skills and so on. Since there’s never enough grant money to solve every problem faced by the client, the grant writer claims something like, “clients will receive the full range of case-managed wraparound supportive services to meet needs beyond the project scope identified in their individual intake assessment by referral to appropriate collaborating public and private service providers.” [free proposal sentence here]

Typical wraparound supportive services include: pre-employment skills training, job training, job placement, assistance with legal problems, tattoo removal, primary health care, dental care, behavioral health services, remedial education leading to a GED/high school diploma, life skills training, and anything else you want to toss in the mix. The keys are: assessment at intake, development of an Individual Supportive Services Plan, referral to meet identified needs, case management to verify that services are being accessed and follow-up (usually for 12 months). In many cases, the proposal includes letters of support from referral agencies to demonstrate that these mythical supportive services will actually be available. In the real world, who knows how much of this occurs, but in the proposal world, all of this works seamlessly.

A version of wraparound supportive services is presumably what Zuckerberg has in mind as the “web of support” for the students at his targeted Title I Bay Area schools. He’s in for a couple of surprises. First, providing actual case-managed services is very expensive, as the Case Manager to client ratio shouldn’t be more than about 1: 20 if the program is going to have any hope of impact.

In addition, most of these youth will have already had plenty of wraparound supportive services, beginning with Head Start and continuing on in their Title I schools. There’s no shortage of Case Managers in low-income communities. There is a shortage of motivation and properly aligning incentives.

In some human proposals, we’ve even proposed a sort of “Super Case Manager” to wrangle all of the Case Managers and other helper adults in the young person’s life. It’s not unusual for an at-risk youth to have Case Managers from the foster care system, family court, juvenile justice, welfare and schools, all vying for their attention. The young person may have trouble finding time to go to school, given the endless case management meetings and referral services she must attend. But this is real world stuff. Keep wraparound supportive services in your grant proposals and don’t tell Zuckerberg. He’ll find out soon enough.